EXPERIENCE

Manager, Global Product & UX Research

Warner Bros. Discovery - New York, NY

March 2022 - Present

  • Lead generative and evaluative research for Growth & Commerce, shaping the global Product and Design roadmap for streaming acquisition, retention, and profitability. Methodologies include usability testing, focus groups, 1:1 interviews, and surveys. 

  • Deliver actionable insights that guide cross-functional strategy and prioritization. Partner closely with Product, Design, and Marketing to ensure research informs key decisions.

  • Experience managing and mentoring direct reports supporting team growth, research quality, and delivery excellence.

UX Research Lead

FactSet Research Systems - New York, NY

June 2016 - March 2022

(Promoted from UX Researcher → Senior → Associate Lead → Lead)

  • Led end-to-end user research studies supporting complex, data-heavy financial products used by global enterprise B2B customers.

  • Applied a wide range of qualitative and quantitative methods to uncover user workflows, mental models, and usability gaps. Methodologies included usability testing, 1:1 interviews, contextual inquiry, and surveys.

  • Partnered closely with Product, Design, and Engineering to align research efforts with business and user goals.

  • Evangelized user-centered practices across the organization, increasing adoption of research-informed decision-making.

  • Mentored interns and junior researchers, contributing to team capability and research maturity.

Data Visualization Consultant (Freelance) - New York, NY

March 2016 to June 2016

  • Produced data visualizations for conference presentations and interactive formats using Gephi and Tableau.

  • Contributed to “The 2016 Information Architecture Institute Skills Survey”, presented at IA Summit 2016.

Research Assistant 

Pratt Institute - New York, NY

October 2014 to May 2016

  • Conducted research on open-source tools and technology education within the LIS field, assessing emerging skill requirements.

  • Supported literature reviews, qualitative coding, data analysis, and the creation of reports, visualizations, and instructional content.

EDUCATION

Pratt Institute - 2016 MS Information Science, User Experience Concentration

University of Tennessee - 2014 BA Studio Art, Minor in Information Studies & Technology

SKILLS

Usability Testing (Moderated & Unmoderated), Interviews, Contextual Inquiry, Surveys, Diary Studies, Focus Groups, Card Sorting, Tree Testing, Journey Mapping, Personas, Heuristic Evaluation, Competitive Analysis; Research Strategy, Cross-functional Collaboration, Stakeholder Influence, Insight Synthesis, Mentorship, Executive Communication; Qualtrics, UserTesting, Jira, Confluence