rikki pennisi
rikki pennisi
User Experience Researcher

Creating valuable, desirable, and accessible experiences through compassionate research




Pratt Institute, with Distinction - 2016
MS Information Science, User Experience Concentration

University of Tennessee, Cum Laude - 2014
BA Studio Art, Information Studies & Technology Minor


User Experience Researcher - FactSet, New York, NY
I conduct discovery and usability research for multinational financial data and software company. Methodologies include user testing, contextual inquiry, heuristic evaluations, surveys, and journey mapping. Working cross-functionally with designers, product developers, and other teams across the organization, I analyze results, report actionable findings, and suggest areas for future research to stakeholders.

Data Visualization Consultant - Freelance, New York, NY
MAR 2016 - JUN 2016
Created data visualizations for conference posters, presentations, and online interaction using Gephi and Tableau software. Projects included “The 2016 Information Architecture Institute Skills Survey”, presented at IA Summit 2016.

Program Volunteer - New York Fashion Tech Lab, New York, NY
JAN 2016 - JUN 2016
Working alongside the Managing Director to help facilitate the New York Fashion Tech Lab 2016 program, my responsibilities included moderating presentation sessions (keeping time, note taking, etc.), event check-ins with Fashion GPS software, and providing event information to attendees.

Research Assistant - Pratt Institute, New York, NY
OCT 2014 - MAY 2016
Conducted an analysis of common open source tools in the LIS field, technology related educational offerings, and assessing required technical skill sets for current and future LIS professionals. Research-oriented responsibilities included literature reviews, qualitative coding, copy editing, creating data visualizations, instructional video creation on technology topics, and scripting for data processing.

User Experience Associate (PH) - ESPN Press Play Project, New York, NY
OCT 2015 - DEC 2015
A consulting project coordinated through the NYC Media Lab, I worked with a team of Pratt Institute students to improve ESPN's mobile viewing experience through a process of research, design, and assessment.

Creative Maker Intern - P.S.- I Made This..., New York, NY
MAY 2015 - DEC 2015
Website maintenance, social recaps for brand collaborations, monitoring social media numbers to track growth and trends. I worked on weekly DIY projects and social media posts including researching and composing ideas and executing projects for website, social, and promotional use.


  • User Research & Testing: Interviews, Diary Studies, Surveys, Competitive Analysis, Usability Testing, Heuristic Evaluations, Personas, Journey Mapping, Card Sorting, Site Maps, Contextual Inquiry, Desirability

  • Prototyping: Axure, Sketch, Justinmind, InVision, Balsamiq

  • Data Visualization: Tableau, Gephi

  • HTML/CSS, Microsoft Office, Illustrator, InDesign, Blogging, Microblogging


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